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Have you had difficulty using a USB to RS-232 adapter to connect your RS-232 device to a computer? If so, you are not alone. Our customers frequently encounter issues with these adapters. In this article, I’ll briefly discuss the origin of these issues and provide you with some suggestions for successfully handling them.

The Evolution from RS-232 to USB

In the old days of personal computers, one of the primary connections available was the RS-232 serial port. Apart from the parallel port, it was the primary means to connect an external device. The connector was reduced from a 25-pin connector to a 9-pin connector, but RS-232 ports remained present on every computer for many years. Built-in RS-232 ports featured direct mapping to memory and worked at a high priority. Data practically flowed directly to and from the software that was accessing the serial port.

In 1996, the Universal Serial Bus (USB) standard was introduced as a replacement for the serial connector and other connector types that were typically found on the back of computers. The USB provided smaller connectors and more data throughput than the serial and parallel interfaces it replaced.

USB devices have high throughput, but they use a shared data bus. Data is wrapped up and transferred in packets. To handle the packets and move data in and out of the program accessing the USB device, a software driver is needed. The software driver sits between the hardware and the computer program you are using, and it must be installed and working correctly.

The Necessity of an Adapter

With the widespread adoption of USB, most computers sold now do not have an RS-232 port. Therefore, to connect an RS-232 device (such as a CR1000) to a computer, you need to use a USB to RS-232 adapter, such as the 17394 converter.

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While USB to RS-232 adapters perform a necessary function, they do have some limitations. For example, there are three types of problems that you may encounter when using a USB to RS-232 adapter:

• Driver issues
• Hardware issues
• Performance issues

Issue #1: Driver

The most common problem that our customers encounter with a USB to RS-232 adapter is getting the proper driver installed. The driver must correspond to the chip inside the cable—not to the manufacturer of the cable.

For USB to RS-232 chips, there are two primary manufacturers: Prolific and FTDI. Because off-brand chips with poor drivers are unreliable, Campbell Scientific recommends and currently sells a cable using an FTDI chip (part number 17394). We chose this cable because it uses a chip that has a certified driver available on Windows Update. (The older cables were silver in color and did not have a driver available for Windows beyond version 7.)

Tip: Test your USB adapters in the office with your field computer. When you are in the field, your computer won’t have an Internet connection to automatically download and install the driver.

If the driver for your adapter is not automatically installed or cannot be installed from a CD, you will need to identify the chip in your cable and locate the driver on the Internet. Some manufacturers identify on their packaging which chip is used inside their cable. You can also identify a cable’s chip from the Windows Device Manager by following these steps:

1. In the Windows Device Manager, right-click your device from the list.
   
2. In the drop-down menu that opens, select Properties.
3. In the Properties dialog box, select the Details tab.
4. In the Property field, select Hardware Ids from the drop-down menu.
5. In the Value field, there is both a VID (Vendor ID) and a PID (Product ID). These IDs respectively indicate the manufacturer and the model number of the chip.
   
6. In the example above, I did a quick Internet search for VID 0403 PID 6011, which revealed to me that the chip is an FT4232 manufactured by FTDI.
7. After you know your chip type and manufacturer, you can locate and download the correct driver for your version of Windows.

Issue #2: Hardware

USB to RS-232 adapters are commodity pieces of computer equipment. As much as we all wish that everything was as reliable as the CR1000, all adapter cables eventually fail.

Although there are two primary companies that manufacture USB to RS-232 adapter chips, there are many cable manufacturers who offer varying levels of cable quality.

• Higher-quality, industrial models should last longer, but they wear out over time—just like any field tool.
• A poorly constructed cable could have components that fail in a short period of time—perhaps even by the time you receive the cable.

I have seen several cases where old cables could no longer handle 115200 baud, but the cables still worked on low baud rates. There have been many more cases where a USB cable stopped working half-way through a day in the field.

Tip: If your field site is far from your office, take two USB to RS-232 cables with you. Lost time in the field can be a lot more costly than the purchase price of a second cable.

Issue #3: Performance

As mentioned previously, USB uses a shared data bus with packetized communication. The packetized communication introduced some latency (data transfer time) that wasn’t present with built-in RS-232 ports. Unfortunately, latency makes a noticeable difference when you download large amounts of data or upload a new operating system.

The driver for FTDI chips allows you to lower the latency time on packets. To do this, you can use the Latency Timer field, which is accessed through the Windows Device Manager. Follow these steps:

1. From the Windows Device Manager, right-click your device from the list.
2. In the drop-down menu that opens, select Properties.
3. Click the Port Settings tab.
4. Click the Advanced… button.
5. In the Advanced Settings window, navigate to the Latency Timer field, and reduce the setting to 1 for best performance.
   

In addition to lowering your latency time, I also recommend disabling the Selective Suspend option for your cable. The Selective Suspend option allows Windows to put your hardware to sleep, which can result in corrupt data packets. To disable the Selective Suspend option, clear the checkbox for the Enable Selective Suspend field on the Advanced Settings window for your device.

Note: The Selective Suspend option is already disabled by default in the FTDI driver.

Conclusion

Newer data logger designs, such as the CR6, feature a native USB connection. Many devices, however, will feature RS-232 connections for years to come, and we’ll need to continue using USB to RS-232 adapter cables. I hope the suggestions I’ve provided help. Feel free to share any USB to RS-232 issues that you have encountered by posting a comment below.

Unable to Mount Virtual COM Port in Windows 10

If you are using Windows 10 (or any other operating system) and having problems getting a Virtual COM Port to be assigned to your system, follow these steps. We recently discovered after a Windows 10 Update, that Virtual COM Port drivers may not load any-longer by default for some devices. If you are unable to use Base Station or AnyI2C software because the COM port is not showing up, here’s an easy fix:

Prerequisite: VCP Driver Installation

Recent operating system updates, hardware (VCP Chip) revisions, and VCP drivers may prevent a Virtual COM Port from registering properly with your operating system. We have seen ALL THREE factors prevent proper operation. We STRONGLY ADVISE installation of the latest drivers for your particular operating system before going any further. NCD hardware uses FTDI drivers for most devices, you should download and install the latest FTDI drivers from here.

In most cases, this should resolve your virtual COM port registration problem and a new COM port should appear in “Device Manager”. If this does not mount the virtual COM port to your system, please follow the steps outlined below.

Step 1: Open Device Manager

Move your Mouse pointer to the lower left corner of the screen and type “Device Manager”. Click on the “Device Manager” as shown in Blue in the screenshot below.

Step 2: Examine the USB to Serial Converter Settings

With your USB device plugged in, Expand the “Universal Serial Bus controllers” list to reveal “USB Serial Converter”. Right click on “USB Serial Converter” and select “Properties”.

Step 3: Load the VCP Driver

After opening the Properties for the device, click on the “Advanced” tab and MAKE SURE the “Load VCP” option is checked. Once checked, click OK.

Step 4: Reconnect your USB Device

Disconnect the USB device and reconnect. The device should now be visible to your operating system.

If all goes well, your Virtual COM Port Driver will be loaded and ready to run. Now re-run Base Station Software (https://ncd.io/start) and your Virtual Serial Device should appear. This should also allow COM devices to list properly in AnyI2C software.

Alternative Solution

If the above steps did not work, and your computer has had unusually large number of COM ports assigned (more then 256), then it will not be possible to mount additional COM ports to your computer without cleaning up all unused ports. The process for cleaning up unused ports is as follows:

Automatic COM Port Removal Method

The following tool may be used to remove all hidden COM ports at once. This tools is published by FTDI, which is vetted and trusted by NCD:

Windows 10 Communication Port Driver

From the command line, execute the following command:

Complete Documentation can be found here.

Manual COM Port Removal Method

Com1 Port Windows 7 Driver

From the command line, enter the following two commands:

This will open the device manager. Next you will need to review all COM ports that are hidden from view, but assigned to other devices that are not in use. To do this from device manager, click View>Hidden Devices.

Usb Com Port Driver Windows 10

Next, it will be necessary to delete all GRAY (not black) USB Serial Port devices that are not in use. This will take some time. To delete unused COM ports, right click on Grayed USB Serial Port Items and select “Uninstall Device”. Do not select the option for deleting the driver.

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Now it will be possible to assign additional COM ports to your computer and devices will no-longer appear as unrecognized COM ports.